Frequently Asked Questions
Everything you need to know about ElkShape gear and your order.
What is the standard shipping time for ElkShape orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer a warranty on your performance gear?
Yes, all ElkShape products are backed by a 1-year manufacturer warranty against defects in materials and workmanship to ensure your hunt is never compromised.
What is your return policy for apparel and equipment?
We offer a 30-day return window for items in new, unworn condition with original packaging. Please note that custom-tuned equipment may be subject to a restocking fee.
How do I determine the correct size for technical hunting layers?
We provide a detailed size chart on every product page. Our gear is designed with an 'Athletic Fit'; if you prefer a looser feel or plan to layer heavily, we recommend sizing up.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support our international backcountry community soon.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, changes can only be made within 60 minutes of purchase. Please contact our support team immediately for assistance.